Privacy Policy
Last updated: 31 July 2026
DispatchRing is operated by World Choice Software LLC (“we”, “us”), Sandy, Utah. This policy explains what we collect and what we do with it.
Who this covers
Two groups of people: the HVAC business owners who subscribe to DispatchRing, and the callers who reach a subscriber’s forwarded phone line.
What we collect
From subscribers: your name, business name, mobile number, email address, and billing information.
From callers: the phone number they call from, the audio of the call, a written transcript of that call, and the details they give during the call, which typically include a name, a service address, a callback number, and a description of the problem.
How we use it
We use call audio and transcripts to produce the written summary we send to the subscriber. We use subscriber contact details to deliver those summaries, to send service notifications about the account, and to bill for the service. We use aggregate, de-identified information to improve how the service handles calls.
SMS messaging
Subscribers receive text messages from us at the mobile number they provide at signup, after they check the consent box on our signup form. These messages contain call summaries and service notifications about the account. Message frequency depends on how many calls the subscriber’s line receives. Message and data rates may apply. Reply STOP to any message to stop receiving them. Reply HELP for help, or contact us at the address below.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Who we share it with
We use service providers to run DispatchRing, and they process data only on our instructions: Bland for answering and transcribing calls, Twilio for text messaging, Replit for hosting, and a third-party payment processor for billing. We do not sell personal information. We disclose information when the law requires it.
Call recording
Calls to a subscriber’s DispatchRing line are recorded and transcribed. Callers are told at the start of the call that the call is recorded. Subscribers are responsible for making sure the way they forward calls complies with the recording laws in the states where they operate.
How long we keep it
Call audio and transcripts are kept for 90 days and then deleted. Account records are kept for as long as the account is open, and for 12 months after it closes. A subscriber can ask us to delete specific recordings at any time.
Your choices
Email hello@dispatchring.com to see what we hold about you, correct it, delete it, or close your account. We respond within 30 days.
Children
DispatchRing is a service for businesses. We don’t knowingly collect information from anyone under 18.
Changes
If we change this policy we’ll post the new version here and update the date at the top. If the change is significant, we’ll tell subscribers by email.
Contact
World Choice Software LLC
Sandy, Utah
hello@dispatchring.com
(385) 222-3075